Refund Policy

Last updated: October 31, 2026

This Refund Policy applies to digital services purchased from Digieh (digieh.com). Because our services are digital and delivered electronically, refunds are handled according to the conditions below. By placing an order, you agree to this policy.

Eligibility for a Refund

You may be eligible for a full or partial refund if:

  • The service was not delivered within the timeframe stated on the service page or agreed with you.
  • The service delivered is materially different from its description.
  • You were charged more than once for the same order.
  • You cancel your order before work has started or before the service has been delivered.

Non-Refundable Situations

Refunds are generally not available when:

  • The service has been fully delivered as described.
  • Access, credentials, files, or other digital deliverables have been provided to you.
  • The request is based on a change of mind after delivery.
  • The issue is caused by incorrect or incomplete information you provided.
  • The issue results from third-party platform actions or policy changes outside our control after delivery.

Partial Refunds

If a service has been partially completed, we may offer a partial refund that reflects the work not yet delivered.

How to Request a Refund

To request a refund, email support@digieh.com within 7 days of your purchase or of the expected delivery date. Please include:

  • Your order number
  • The email address used for the purchase
  • A short explanation of the issue

Review and Processing

We will review your request and respond within 3 business days. If your refund is approved, it will be issued to your original payment method. Depending on your payment provider, it may take 7–14 business days for the refund to appear in your account.

Chargebacks

If you have an issue with your order, please contact us first so we can try to resolve it. Filing a chargeback without contacting us may delay the resolution.

Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated date.

Contact Us

If you have questions about this Refund Policy, contact us at support@digieh.com or through our Contact Us page.